Santa Barbara Human Factors | Experience Research & Strategy

We help organizations and companies better serve their customers by understanding their experiences.

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We're passionate about connecting with people to learn about their experiences, in order to make products and services more efficient, intuitive and work better for users like home, at work and everywhere in between.

We are continually recruiting people to help us in our studies as participants.  Please check out our current recruitments  or  join our mailing list to be contacted for future studies! 

Founder and experience consultant Melanie Brewer, Ph.D., M.S. Human Factors in Information Design is a member of the Qualitative Research Consultant's Association (QRCA), the Ethnographic Practice in Industry Community (EPIC),  the UX Professionals Association (UXPA), the Information Architecture Institute (IAI) and the Pistoia Alliance for Lowering Barriers to Innovation in Life Sciences R & D.

What People are Saying


"Thank you for the fabulous work – it made jumping into this and leading three days of workshops for this monster of a product actually a do-able task." - MK

"Melanie's research style is thoughtful and adaptive. She's always looking at different ways to approach the research project to get the most meaningful results, even with a tight budget or timeline. She is also incredibly dependable and a great communicator; I always know that her work will be on time and on point."  - AD

"Thank you so much for your incredibly thorough, insightful, and helpful work." - JW

“Thank you for everything. The results and presentation are amazing!” - JD

“I was truly fortunate to meet Melanie just at the time that my Life Science/Big Data client was looking for a User Researcher consultant. I was so impressed by Melanie's intelligence, expertise, and attitude that I had them bring in her immediately.” - JL


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